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Rules & Regulations
Sunshine Global Logistics
- Rules & Regulations
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QUOTE/RATE REQUEST: Customer must complete quote request
form and fax in to SGL for review and completion. NO QUOTES WILL BE GIVEN OVER THE PHONE.
Quote request form must be complete, detailed and legible or delay in obtaining quotes may occur.
Every effort will be made to respond to quote requests in a timely fashion.
International quotes can take from 24 to 48 hours, in some cases longer.
- QUOTE ACCEPTANCE: When a quote/rate is acceptable to the customer
SGL will request that the customer sign and date the “rate accepted” area of the quote request form.
This will acknowledge acceptance and understanding of the rate quote by the customer.
The customer understands that the rate quote is based upon information on the quote request form and only that information.
SGL will not be held responsible for errors or missing information on quote request form.
- CARRIER PICKUP: : Customer must sign and date bill of lading at time of pickup.
SGL must receive a faxed, driver signed, copy of the bill of lading as soon as possible.
If SGL insurance is requested, the completed request form must also be faxed back to SGL,
as soon as possible so that coverage can be bound to shipment.
Failure to do this may result in shipment not being insured.
After SGL insurance report has been received SGL will fax back report to customer with acknowledgement of request.
See item #8 - Optional Cargo Insurance for more information (below)
- REPORTING: The shipment
weight and/or dimensions shall be correctly
reported or recorded; however the carrier
reserves the right to audit all shipments
to verify any weights and measurements given
by the Customer. If there should be a discrepancy,
the Customer agrees to be bound by any corrections.
Customer must sign and date carrier bill of
lading at time of pickup.
- PREPARATION: Customer is responsible for proper marking and packaging
‘suitable for transit’ of all shipments being tendered and will not ship any hazardous materials,
dangerous goods or merchandise prohibited by law.
All motor-freight bills of lading shall show Sunshine Global Logistics as the third party
invoicee of the freight charges.
- MOTOR FREIGHT RATES: Customer
agrees that the transportation rates
and charges applicable for the shipments tendered
to the participating carriers at the applicable
class ratings as shown in the National
Motor Freight Classification and rated at
those applicable classifications or exception
ratings as published in tariffs on file at
the respective corporate headquarters of the
carriers and in effect at the time of shipment
less any discounts shown below. All applicable
carrier rules tariffs and service guides will
govern the transportation of the shipments
tendered, and the Customer further agrees
to remit to SGL any charges for extra services
provided with respect to those shipments,
unless otherwise specified herein. All shipments
will also be subject to the applicable fuel
surcharge in effect at the time of shipment.
- PADDED VAN LINES RATES:Customer agrees that the rates and charges
for shipments to be moved by padded van lines will be obtained from SGL upon Customer’s
submission to SGL of Survey. The Survey, on a form supplied by SGL, will be used to
estimate the cubic foot of the shipment, determine the extent of packaging needed and
note any long-carries, stairs, or elevators at origin or destination. The Customer
may ask a participating van lines representative to perform the survey, and if performed,
the Customer shall pay a non-refundable charge for this Survey at the then applicable rate.
- INDEMNIFICATION:: Customer agrees to indemnify, defend, and hold SGL
harmless from any and all claims, actions, damages, costs, losses and expenses (including
without limitation any attorney’s fees and court costs) arising out of or related to any
services provided under this agreement, including any negligence acts or willful
misconduct attributed to on the part of the Customer. At no time will any claims,
actions, damages, costs, losses or expenses outstanding release the Customer from
its duties hereunder. In no event shall SGL be liable to Customer or any third party
for any indirect, consequential, loss of profit, special, exemplary or punitive damages,
even if it has been advised of the possibility of such.
- PAYMENT: The first shipment with SGL must be paid with a credit card.
After that, Net 15 days will be the terms provided from SGL to customer as a convenience.
Customer agrees to pay any and all SGL invoices within 15 day grace period from date of invoice.
If payment is not received within the 15 day period, SGL has the right and privilege to charge
interest on outstanding balance at SGL’s discretion. Payments received within 15 days from the
date of invoice will accrue no additional charges. However, in addition to interest at the
lawful rate, late payments will accrue the following penalties:
16 – 20 days – 5% Late Fee
21 – 30 days – 10% Late Fee
31 – 60 days – 20% Late Fee
61 days and up - 35% Late Fee
- CREDIT CARD PAYMENT: SGL will allow credit card payments.
However a documentation fee of 4.5% will be added to all credit card payments.
- OPTIONAL CARGO INSURANCE: Customer shall report to SGL, on a suitable
form prior to or immediately after tender of the shipment to the carrier,
the aggregate total actual or declared value of the property in each shipment,
along with a itemized list of contents of each package, with its actual or
declared value, for the purposes of establishing a cargo insurance premium
for the shipment.
Upon delivery of the shipment, any apparent damage to the shipment
or shortage thereof, observed by the receiving party, must be noted on all
copies of the carrier’s delivery receipt. If any damages are
discovered after delivery, and no notation is made upon delivery receipt,
any subsequent claims will be handled as concealed damage. Nevertheless,
Customer or its representative shall immediately notify SGL upon discovery
of any said loss or damage, and an inspection shall be called for to determine
the extent of the losses or damages (Costs related to inspections, if any,
shall be borne by Customer). Customer will advise the receiving party
to retain all contents and packaging material used in the shipment, and not
to move the shipments from its delivery location until a determination has
been made. Each party agrees to assist in the resolution of any claims, and
to adopt any reasonable recommendations regarding the settlement of any said
claims brought forth. The Underwriter of the cargo insurance policy
shall have the final determination in the outcome of any claims. Customer
agrees to hold SGL harmless upon this determination.
EFFECTIVE: 1-1-2006
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